Have Jive? Guess what! You can integrate it with ITBOOST!
It takes just a minute, and you can get it done in a fast three-part process:
- Install the Jive Softphone
- Setting Up the Launch URL
- Enabling for the User
We’ll go over each part step-by-step.
PART 1: INSTALL THE JIVE SOFTPHONE
1. The first thing we need to do is connect to the Chrome web store. You can do that by clicking here.
FUN FACT: If you skip this step, this whole thing really won’t work, as Jive Desktop just adds extra functionality.
2. Once this is done, you should see a Jive icon in the top right of Chrome. Click on it!
3. Now, find the Settings icon, and click that.
4. Hopefully, in the top section, you’ll see a list of the phones you use. You can make sure they’re connected by making a quick test call. Just hover over the number, and a Test Call button will appear.
Great! Now let’s move onto Part 2!
PART 2: SETTING UP THE LAUNCH URL
1. Now, let’s move down to the Web Pops section.
2. What we’re looking for is something called Make a custom template. Click the check box right next to it.
3. Now! There’s a field below. Inside the field should be a URL that looks something like this:
https://<<YourDomain>>.ITBOOST.com/#/app/contactDashboard?number=$(CNUM)
Here, we want to replace <<YourDomain>> with whatever your selected ITBOOST Subdomain is.
For example:
If your subdomain were “hybrid”, then you could replace <<YourDomain>> with hybrid, as seen below:
https://hybrid.ITBOOST.com/#/app/contactDashboard?number=$(CNUM)
UH-OH! Did that not work?? Hey, take it easy. We’ll get it!
The problem may be the $CNUM at the end of the URL. So, let’s try some of the other options listed below:
${CNAM} TheCallerID name of the caller
${CNUM} TheCallerID number given in US dial string format (i.e. 8015550123)
${CNUM(dashes)} Sameas CNUM}, except the number is formatted with dashes
(i.e. 801-555-0123)
${CNUM(e164)} TheCallerID number of the caller, given in e.164 international format
(i.e.+18015550123)
One of these should work. If not, drop us a line.
If so, ROCK ON! You did it! Give yourself a pat on the back!
Need some more help? Click here to head back to the knowledgebase for some more handy-dandy tips.