Have Jive? Guess what! You can integrate it with ITBOOST! 

It takes just a minute, and you can get it done in a fast three-part process:

  1. Install the Jive Softphone
  2. Setting Up the Launch URL
  3. Enabling for the User

We’ll go over each part step-by-step.

PART 1: INSTALL THE JIVE SOFTPHONE

1. The first thing we need to do is connect to the Chrome web store. You can do that by clicking here.

FUN FACT: If you skip this step, this whole thing really won’t work, as Jive Desktop just adds extra functionality.

2. Once this is done, you should see a Jive icon in the top right of Chrome. Click on it!

3. Now, find the Settings icon, and click that.

4. Hopefully, in the top section, you’ll see a list of the phones you use. You can make sure they’re connected by making a quick test call. Just hover over the number, and a Test Call button will appear.

Great! Now let’s move onto Part 2!

PART 2: SETTING UP THE LAUNCH URL

1. Now, let’s move down to the Web Pops section.

2. What we’re looking for is something called Make a custom template. Click the check box right next to it. 

3. Now! There’s a field below. Inside the field should be a URL that looks something like this:

https://<<YourDomain>>.ITBOOST.com/#/app/contactDashboard?number=$(CNUM)

Here, we want to replace <<YourDomain>> with whatever your selected ITBOOST Subdomain is.

For example:

If your subdomain were “hybrid”, then you could replace <<YourDomain>> with hybrid, as seen below:

https://hybrid.ITBOOST.com/#/app/contactDashboard?number=$(CNUM)

UH-OH! Did that not work?? Hey, take it easy. We’ll get it!

The problem may be the $CNUM at the end of the URL. So, let’s try some of the other options listed below:

  ${CNAM} TheCallerID name of the caller
  ${CNUM} TheCallerID number given in US dial string format (i.e. 8015550123)
  ${CNUM(dashes)} Sameas CNUM}, except the number is formatted with dashes  
   (i.e. 801-555-0123)
  ${CNUM(e164)} TheCallerID number of the caller, given in e.164 international format
  (i.e.+18015550123) 

One of these should work. If not, drop us a line.


If so, ROCK ON! You did it! Give yourself a pat on the back!

Need some more help? Click here to head back to the knowledgebase for some more handy-dandy tips.

Did this answer your question?