Have Jive? Guess what! You can integrate it with ITBOOST! 

It takes just a minute, and you can get it done in a fast three-part process:

  1. Install the Jive Softphone

  2. Setting Up the Launch URL

  3. Enabling for the User

We’ll go over each part step-by-step.


1. The first thing we need to do is connect to the Chrome web store. You can do that by clicking here.

FUN FACT: If you skip this step, this whole thing really won’t work, as Jive Desktop just adds extra functionality.

2. Once this is done, you should see a Jive icon in the top right of Chrome. Click on it!

3. Now, find the Settings icon, and click that.

4. Hopefully, in the top section, you’ll see a list of the phones you use. You can make sure they’re connected by making a quick test call. Just hover over the number, and a Test Call button will appear.

Great! Now let’s move onto Part 2!


1. Now, let’s move down to the Web Pops section.

2. What we’re looking for is something called Make a custom template. Click the check box right next to it. 

3. Now! There’s a field below. Inside the field should be a URL that looks something like this:


Here, we want to replace <<YourDomain>> with whatever your selected ITBOOST Subdomain is.

For example:

If your subdomain were “hybrid”, then you could replace <<YourDomain>> with hybrid, as seen below:


UH-OH! Did that not work?? Hey, take it easy. We’ll get it!

The problem may be the $CNUM at the end of the URL. So, let’s try some of the other options listed below:

  ${CNAM} TheCallerID name of the caller
  ${CNUM} TheCallerID number given in US dial string format (i.e. 8015550123)
  ${CNUM(dashes)} Sameas CNUM}, except the number is formatted with dashes  
   (i.e. 801-555-0123)
  ${CNUM(e164)} TheCallerID number of the caller, given in e.164 international format

One of these should work. If not, drop us a line.

If so, ROCK ON! You did it! Give yourself a pat on the back!

Need some more help? Click here to head back to the knowledgebase for some more handy-dandy tips.

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