• “I KNOW that password’s right! What the heck?!”

  • “I think nosy Floyd Simpkins saw me enter my password when he passed behind me.”

  • “Uh. I just got kicked-off because someone ELSE logged in as me . . . ?”

  • “Wait, was that ‘Password123’, orrrr . . . ‘123Password’?”

Passwords. Can’t live with ‘em, can’t live without ‘em.

When, in the course of human events, you find the need to change your ITBOOST password – for one reason or another – we got your back.

Here’s how it goes:

Scenario One: “I can log in.”

Good! That makes it a bit easier. But just in case you were right about old Floyd Simpkins getting a good look at your password, let’s go ahead and change it.

1. Log in to ITBOOST.  (Need help? Click here!)

2. The top of your ITBOOST screen should look similar to this:

3. To log out, find your Avatar icon in the upper-right hand corner and click it. 

4. A drop-down menu will appear.   

5. In the drop-down menu, click Change Password.

And there you go. Take that, Floyd.

Scenario Two: “I can’t log in.”

Dry your tears, friend. We’ll have you out of this mess in a jiffy. 

1. Head to the ITBOOST Login screen.

2. See at the bottom where it says Forgot Password? Click that!

3. Enter your email address and submit. Then check your email. You’ll have a link to reset your password. 

Any questions?

“Hey! You said you’d send me a link to reset my password. Where is it?”
What? No link? Check your spam folder first. If it’s not there, just go through the process again. If it still doesn’t work, let us know.

“Can I make my new ITBOOST password ‘password123’?”
First of all, what are you trying to do? INVITE someone to hack your account?!

Secondly, we do have some password protocols in place to help keep you safe. Our passwords require the following:

  • At least eight characters total

  • At least one capital letter

  • At least one number

  • At least one special symbol

  • No spaces

So, in theory, you could make your password “Password123!” But don’t do that. Make it something no one could guess. 

Not even Floyd Simpkins.

Need some more help? Click here to head back to the knowledgebase for some more handy-dandy tips.

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