Let's take a quick look at how to set up Integration Preferences.
1. Log in to ITBOOST. (Need help? Click here!)
2. The top of your ITBOOST screen should look similar to this:
3. See that gear-shaped Toolkit icon next to your Avatar? Click that!
4. A dropdown menu will appear.
5. Locate Advanced Settings and click it!
Now you'll see a bunch of different options with an icon directly to the right of each.
Clicking each individual icon will allow you to use that option.
Click on the Integration Preferences icon
Here, you'll be able to designate whether you prefer to integrate by PSA or by Labtech. Simply switch on the toggle you wish to utilize. (The default setting is PSA.)
FUN FACT: You can toggle-on the one you want here. (not both!)
Need some more help? Click here to head back to the knowledgebase for some more handy-dandy tips.