One of the coolest aspects of ITBOOST is that you can link your clients' assets together by their relationships. This way, you can take a look at all of their assets -- mapped out -- so you can see everything all at once, and exactly how your virtual architectural build works.
It's kind of like opening a clock to see all the cogs and gears working together.
When a clock stops working, a clockmaker can open the clock up and immediately see everything, diagnose the problem -- and any secondary or tertiary problems, as well as possibly even the cause of the primary problem -- then quickly take steps to fix the issues. Maybe even adding some safeguards to ensure it doesn't happen again.
Let's take a look at some of these "cogs" and "gears":
ITBOOST allows you to create links between multiple assets, such as Core Assets, Custom Templates, KB Articles, Passwords, Domains and SSLs. We call these Linked Items. And thankfully, they're pretty easy to create.
1. Head to your desired knowledgebase and click on the article you want linked.
2. Expand the Sidebar.
3. Click the ADD NEW button under Linked Items.
4. Select the Category, then the Item to which you want it linked.
FUN FACT: Multiple assets can be linked! Whenever you link a new item, ITBOOST automatically reverse-links this asset with the new one!
And there you have it. The more the linking you do, the better your documentation gets!
Tagging assets is the pretty much the same thing as Linking, except it's only available on Custom Templates, and Tagging is done on the actual asset page.
After you've tagged assets, they will show up here in your Custom Template.
Once you have learned to link and tag all you assets together, networked within one large, complete virtual network -- you become the clockmaker.
Any time something goes wrong with one of your "clocks," (e.g., one of your clients infrastructures) you can open it up, check to see what's working, what's not, what you can fix quickly, what will take more time, and what you can rearrange in the interim to get things back to a workable state while you make adjustments.
You have but to build it! Then, you'll get that rewarding "Tick-Tock" sound.
Uh, no. That's "Tick-Tock," not "Tik-Tok."
Need some more help? Click here to head back to the knowledgebase for some more handy-dandy tips.