Did you ever have the perfect document for the perfect situation?
In those instances, have you wished, "Gee, I wish I could send the customer a link to this article so THEY could see it!"
Once again, ITBOOST to the rescue!
Let's generate that link:
If you're not there already, head to your Knowledgebase List view.
Click on the article you want to share. Then click the Edit icon.
See that Person-and-Lock icon at the top of the screen?
That makes your article public! Give it a click, then click the Save button.
Poof! There's your URL link under the icons in the upper-right corner!
Copy.
Paste.
Send away!
What else can we do for you?
Need some more help? Click here to head back to the knowledgebase for some more handy-dandy tips.