New Feature

  • Support user has been added to all the sub-domains without consuming any license. This will help ITBOOST support team to access customer’s sub-domains (with customer's consent) and dig down any issue in detail.


  • Previously, ITBOOST session was timing out after 8 hours of inactivity. Now, for the ease of customers, it has been updated to 12 hours. 

  • Previously, users were able to use the ITBOOST after canceling 2FA enabling popup while it was enforced by the Admin. Now, it will be compulsory for all the users to enable 2FA first and then use the ITBOOST.

  • For Google Authenticator app, time zone has been changed to UTC to make sure that users not face any issue while logging in.  

Bug Fixes

  • User was unable to add Knowledgebase folders in a particular scenario. This issue has been resolved now.

  • Name of linked custom template was not updating if any changes were made in custom template. This issue has been resolved now.

  • Attachments were not uploading if file name contains apostrophe (‘ or ’). This issue has been resolved now.

  • Locations were not updating in a specific scenario. This issue has been resolved now.

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