Fixes:

  • There was an issue with the auto-task syncing due to which all the records were not syncing. This issue has been handled.
  • There was an issue with KB search due to which search results shows KB article of another companies. This issue has been resolved now.
  • There was an issue with KB import. Imported documents were not showing in the KB list. This issue has been resolved now.
  • The system was showing error while syncing N-central while there was no active sync in the system. This issue has been resolved now.
  • External user was unable to login in app. This issue has been resolved.
  • There was an issue with the Autotask integration selection setting. This issue has been resolved.
  • The images were not appearing for imported KB documents. This issue has been resolved.
  • There was an issue with KB section. KB hierarchy pop-up was appearing again and again. This issue has been resolved.
  • There was an issue with updating configurations with two way syncing on in case of Connectwise. This issue has been resolved.
  • There was no option of Resend invitation after creating a user. This issue has been resolved now.
  • Intercom chat icon was showing on feedback survey pages. This issue has been resolved.
  • There was an issue in Company Password import. This issue has been resolved.
  • There was an issue with company list which was not loading. This issue has been resolved now.
  • There was an issue with viewing and updating configurations. This issue has been resolved.
  • The KB images were not appearing in exported data. This issue has been resolved.
  • There was an issue with google authentication 2FA.This issue has been resolved.
  • There was an issue on viewing companies. Company type was not appearing. This issue has been fixed.
  • Some ticket statuses were missing in ticket mapping screen. They are made available now.
  • There was an issue with the PSA ticket mapping functionality. This issue has been resolved.
  • There was an issue with average acknowledgment time widget. This widget has been removed from the system as it is available in BI module with advanced filters.
  • There was an issue with customization of sidebar menu. This issue has been resolved.
  • There was an issue with syncing of configuration for Connectwise. This issue has been resolved.
  • There was an issue with export package. Images were not exporting properly. This issue has been resolved.
  • There was an issue with LDAP integration. This issue has been resolved.
  • The domains were getting duplicated after syncing. This issue has been resolved.
  • User name was not appearing in Configuration "Installed By" field. This issue has been fixed.
  • The app stuck on a loader when there were no custom templates found. This issue has been resolved.
  • Contacts were not saving locally. This issue has been resolved.
  • Newly added configurations were not syncing. This issue has been resolved.
  • Clicking on Automate icon and the user was redirected to wrong automate portal. This issue has been resolved

Improvements:

  • KB feature has been revamped. New Simple and Advanced editors are introduced. 
  • Counts and search issues are all resolved.
  • Revisions are revamped with new robust and fast request handling mechanisms.
  • The Domain auto refresh functionality is revamped with new back-end mechanisms. 
  • We have revamped the integration mechanism and deployed a new proactive monitoring system for Connectwise and Autotask syncing.

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